Los problemas de las personas sordas y algunos consejos
Muy interesante el artículo Inclusive Design and Deafness que proporciona los siguientes consejos:
- Caption for video and spoken sounds and/or provide transcripts for podcasts.
- Provide (colored) light when using sound to give an alert or action. (E.g. public transport check- in and -out terminals.)
- Make screens readable with good use of colors, e.g, red for warning, yellow for notice, green for good, etc. (E.g. public transport check- in and -out terminals.)
- Don’t require a phone number unless you provide text and/or WhatsApp service.
- Don’t be available only by phone, provide email, WhatsApp and/or live chat.
- Provide a ‘Comments’ text field so people can indicate for example if they are deaf and prefer to not communicate by phone.
- Avoid the use of a firstname.lastname@example.org email. Especially with important emails.
- Make sure your digital form/database takes into account if a client is deaf, blind, uses a wheelchair, etc. This way people can keep track and not make mistakes with their clients. E.g. a doctor office or hospital must be able to register such things with general patient information. (I know for a fact those systems don’t make that possible.)
- I’ve been informed that the new privacy laws make this difficult. As long as this is an optional field filled in per request of the client it should not be a problem. I rather have they register I’m deaf than get phone calls I can’t do anything with. We shouldn’t use GDPR laws as an easy way out of being inclusive.
- When organizing a congress, provide live captions. They are not only useful for deaf and HoH people. But also for hearing people who might have missed something or are not fluid at the language being spoken. Reading it at their pace helps.
- In the Netherlands, there is only a handful of text transcribers that can transcribe in English for me. It has happened that I had to miss a congress last minute because the transcriber was sick. Also going to congresses abroad is not really viable for me. I would have to pay myself for the plane ticket, hotel, etc. for the transcriber. Imagine if all congresses had live transcription as a standard. I would be able just like everybody else, to decide last minute if I want to attend, what I want to attend and where I want to go to attend. That is being deaf inclusive.